Customer reports of problems go to triage, first in Support and later in Engineering. Reports that are approved by both support and engineering as Defects become work items for development and then part of the implementation. A mature process will include ways to expedite this flow.
The Radicalism of Modernity
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A friend pointed me to this wonderful physics video. I've only watched the
first few minutes so far - the whole thing is almost five hours long! It
looks l...
1 month ago
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