Customer reports of problems go to triage, first in Support and later in Engineering. Reports that are approved by both support and engineering as Defects become work items for development and then part of the implementation. A mature process will include ways to expedite this flow.
Circulation
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In yesterday's post I discussed a type of musical instrument that presents
a fixed number of keys the player can strike or press etc. to produce
pitches. T...
4 weeks ago
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