Defect reports must be prioritized and fed back into the development cycle at the appropriate point. For example, critical defects can be sent directly to development for action while defects with low impact can be sent to design specification group for consideration.
Many customer requests are valuable inputs to the product management, analysis, and requirements gathering process.
All customer reports must be captured in a database, typically one that is optimized for the purpose, called a defect tracking system.
All customer reports must be captured in a database, typically one that is optimized for the purpose, called a defect tracking system.
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